Keep customer risks from getting buried
When a customer signals a serious concern, give the team a durable record to revisit and resolve.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Why this helps
Important signs of dissatisfaction can blend into ordinary updates and remain unresolved.
- Keep meaningful customer risks visible beyond chat.
- Preserve the concern and its context for a response.
- Help prevent unresolved issues from slipping between conversations.
Setup
Build it in a few focused steps.
- 1Connect Slack and Fireberry to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis conversationally.
- 3Write one prompt asking Notis to create a Fireberry record when a channel message describes a specific customer risk or unresolved concern, with the available context.
- 4Choose the Slack channel message trigger and a run-report channel, then test using one real concern.
Questions about this workflow
Will every complaint create a record?
Specify that the message must concern an identifiable customer and describe a concrete unresolved issue or risk.
Can we tune what counts as a risk?
Yes. Describe your team's examples of significant customer risk in the plain-language prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Fireberry. A trigger fires from one place; an action lands in another.
Slack triggers
Fireberry actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Picklist Values
Tool to retrieve all possible picklist (dropdown) values for a specific field. use when you need to load all available options for a picklist field in a record type.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Fireberry: Query Records
Tool to query records with filtering, sorting, and pagination. use when you need to retrieve specific fireberry records by module.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Fireberry, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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