Keep customer feedback from Slack in Fibery
Feedback shared in a team channel can be useful long after the conversation moves on. Capture it in Fibery with its customer context.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Entity
Tool to create a new Fibery entity. Use when you have prepared all necessary field values and need to persist a new record. Example: Create a 'Project/Task' with title and assignee.
Why this helps
Team members relay customer feedback in Slack, but it gets buried before it reaches the people making decisions.
- Keep useful customer signals together for review.
- Retain relevant context and source details.
- Reduce repeated searches through Slack when planning product work.
Setup
Build it in a few focused steps.
- 1Connect Slack and Fibery to Notis once in the portal.
- 2Create an automation in the portal or ask Notis in plain language.
- 3Give Notis one instruction to create a Fibery feedback item only for messages that contain customer feedback, requests, or reported problems, preserving any customer details stated.
- 4Select Slack Channel Message Received and choose a run-report channel.
- 5Test with one real channel message that includes clear customer feedback.
Questions about this workflow
Will internal opinions be captured as customer feedback?
Tell Notis to capture only statements that explicitly report customer feedback or a customer request.
Can the record include who reported it?
Ask Notis to include the reporter or customer name only when the message states it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Fibery. A trigger fires from one place; an action lands in another.
Slack triggers
Fibery actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Custom App Endpoint
Tool to delete a specific custom app endpoint. Use after confirming the app and endpoint IDs to remove.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Entity
Tool to delete a specific Fibery entity by its ID. Use when you have verified the entity exists and have its GUID. Deletion is irreversible.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Delete File
Tool to delete a specific file. Use when you need to remove a file from Fibery by its ID.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Execute GraphQL Query
Tool to execute GraphQL queries or mutations against a Fibery space. Use when you need to fetch or modify Fibery data via the GraphQL API.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Authenticate (validate token via API call)
Tool to validate existing Fibery personal API token by performing a real API call. If the call succeeds, returns the token value extracted from the Authorization header. Use the returned token in the `Authorization: Token <value>` header for further calls.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get App Information
Tool to retrieve application information. Use when you need the version, name, description, authentication methods, and available data sources before further operations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get Custom App Endpoints
Tool to list custom app endpoints. Use when you need the available custom endpoints for a given app before invoking them.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Custom Apps
Tool to list all custom apps in the Fibery workspace. Use when you need the identifiers of all custom apps.
Connect any two apps with Notis in the middle.
Slack and Fibery, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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