Verify what was promised to a customer
Use the call transcript to check a customer commitment before it shapes your next response.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get Recording Transcript
Tool to retrieve the full transcript for a specific recording. Use when you need to access the complete meeting transcript with speaker information and timestamps. Can operate synchronously (returns transcript directly) or asynchronously (posts transcript to a destination URL). In the response, speaker is an object — access speaker.display_name rather than treating speaker as a string. Prefer this tool over fetching transcripts via list-meetings calls with include_transcript=true, which produces extremely large responses when many meetings are returned.
Why this helps
A misremembered customer promise can set the wrong expectation and create avoidable repair work.
- Supports accurate customer follow-up from the meeting record.
- Includes speaker and timing context for sensitive details.
- Lowers the chance of carrying forward an incorrect promise.
Setup
Build it in a few focused steps.
- 1Connect Slack and Fathom to Notis once in the portal.
- 2Create an automation through the portal or ask Notis conversationally.
- 3Write one instruction telling Notis to retrieve the relevant transcript when a Slack message asks to verify a customer promise.
- 4Select the Slack channel message trigger, choose a run-report channel, and test with a real customer commitment question.
Questions about this workflow
Can this locate a particular customer call?
Include the customer, date, or other available clues in the Slack question and ask Notis to use them to find the recording.
Does this change customer records?
No. It retrieves transcript evidence to support the team's next response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Fathom. A trigger fires from one place; an action lands in another.
Slack triggers
Fathom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create webhook for meeting content
Tool to create a webhook to receive new meeting content from Fathom. Use when you need to set up notifications for meeting recordings. At least one of transcript, CRM matches, summary, or action items must be included in the webhook payload.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Webhook
Tool to delete an existing webhook by its ID. Use when you need to remove a webhook that is no longer needed.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Recording Summary
Tool to retrieve the AI-generated summary for a specific recording. Use when you need to access the summary of a meeting recording. Supports both synchronous mode (returns summary directly) and asynchronous mode (delivers summary to webhook URL specified in destination_url parameter).
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Recording Transcript
Tool to retrieve the full transcript for a specific recording. Use when you need to access the complete meeting transcript with speaker information and timestamps. Can operate synchronously (returns transcript directly) or asynchronously (posts transcript to a destination URL). In the response, speaker is an object — access speaker.display_name rather than treating speaker as a string. Prefer this tool over fetching transcripts via list-meetings calls with include_transcript=true, which produces extremely large responses when many meetings are returned.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Meetings
Tool to retrieve a paginated list of meeting recordings for the authenticated user or organization. Use when you need to fetch meetings with optional filtering by dates, domains, meeting type, or recorder. Supports data enrichment via include_* parameters.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Team Members
Tool to retrieve a paginated list of all team members in the organization. Use when you need to view team members, optionally filtered by team name or paginated using a cursor.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Teams
Tool to retrieve a paginated list of all teams in the organization. Use when you need to get information about teams accessible through the API.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Fathom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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