Respond to Facebook inquiries from Slack
Work through a customer inquiry with your team in Slack, then let Notis send the agreed response on Facebook.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Send Message
Sends a text message from the page to a user via messenger.
Why this helps
A Facebook inquiry is discussed internally, but its reply can be delayed while the founder returns to Messenger.
- Close the loop on customer questions without another platform switch.
- Keep the agreed response close to the conversation that shaped it.
- Reduce the chance that a routed inquiry waits without an answer.
Setup
Build it in a few focused steps.
- 1Connect Slack and Facebook to Notis once in the portal.
- 2Create this automation in the portal or ask Notis conversationally.
- 3Tell Notis how a Slack DM identifies the Facebook conversation and which reply to send; choose the Slack direct-message trigger and a channel for run reports.
- 4Test with one real routed inquiry and confirm the intended Messenger recipient and text.
Questions about this workflow
How does Notis identify the recipient?
Include an unambiguous reference to the Facebook conversation in the Slack instruction and test with a real example.
Can the reply be sent automatically?
The Facebook action sends a message. Set up the workflow only for cases where the team intends the Slack content to be sent to the identified recipient.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Facebook. A trigger fires from one place; an action lands in another.
Slack triggers
Facebook actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Photos to Album
Adds photos to an existing facebook album. note: currently adds one photo at a time. for true batch upload, use facebook's batch api endpoint directly.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Reaction
Adds a specific reaction (like, love, wow, etc.) to a facebook post or comment.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Assign Page Task
Assigns tasks/roles to a user for a specific facebook page.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Comment
Creates a comment on a facebook post or replies to an existing comment.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Photo Album
Creates a new photo album on a facebook page.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create Photo Post
Creates a photo post on a facebook page.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Post
Creates a new post on a facebook page.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Video Post
Creates a video post on a facebook page.
Connect any two apps with Notis in the middle.
Slack and Facebook, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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