Find the useful signal in customer feedback
Turn a feedback snippet into a more considered view of what the customer may need and what you should clarify.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Interact with the repository agent
Send a question and related information to the repository agent and receive a streaming response
Why this helps
Customer notes arrive in fragments across channels, making it hard to distinguish a one-off comment from a signal worth investigating.
- Identify the need or concern expressed in a message
- Separate observed feedback from possible interpretation
- Get a focused question for the next customer conversation
Setup
Build it in a few focused steps.
- 1Connect Slack and Entelligence to Notis once in the portal.
- 2Start an automation in the portal or tell Notis what outcome you want.
- 3Write one instruction asking Entelligence to analyze customer feedback and suggest a follow-up question.
- 4Choose Slack Channel Message Received as the trigger and select where Notis reports runs.
- 5Test with a real customer note and check that the response distinguishes evidence from inference.
Questions about this workflow
Can it tell whether feedback represents a broader trend?
It can be instructed to assess the message in context available to the repository agent, but a single comment should not be treated as proof of a broad trend.
Can I use it for internal notes about customer calls?
Yes, if those notes are shared in a Slack channel that the connected Slack integration can access.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Entelligence. A trigger fires from one place; an action lands in another.
Slack triggers
Entelligence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add a new repository
Add a new repository to the system with specified details
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Interact with the repository agent
Send a question and related information to the repository agent and receive a streaming response
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Entelligence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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