Turn approved support praise into a testimonial
A customer's relief after a resolved issue can be useful proof. Capture it when the team marks it approved for sharing.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Testimonial
Tool to submit a new testimonial. use when adding customer feedback to your endorsal account after gathering input.
Why this helps
Support wins are scattered across conversations and rarely make it into the testimonial library.
- Preserve positive resolution feedback in one place.
- Reduce the handoff from support to marketing.
- Capture the quote before the conversation scrolls away.
Setup
Build it in a few focused steps.
- 1Connect Slack and Endorsal to Notis once through the portal.
- 2Create an automation in the portal or ask Notis for it in plain language.
- 3Give Notis one instruction to save support praise to Endorsal only when a Slack message indicates public-use approval.
- 4Select the Slack channel message trigger and choose a channel for reports.
- 5Test with one resolved support conversation and an approved quote.
Questions about this workflow
Does this send a review request to the customer?
No. The available Endorsal action creates a testimonial from provided feedback.
What should the prompt exclude?
Tell Notis to skip private, sensitive, or unapproved support details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Endorsal. A trigger fires from one place; an action lands in another.
Slack triggers
Endorsal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Testimonial
Tool to submit a new testimonial. use when adding customer feedback to your endorsal account after gathering input.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get AutoRequest Campaign
Tool to retrieve a specific autorequest campaign by its unique identifier. use when you need to fetch details of an existing autorequest campaign.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Contact
Tool to retrieve details of a specific contact by its unique identifier. use when you have the contact id and need to fetch complete contact details.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Tag
Tool to retrieve details of a specific tag by its unique identifier. use when you have a tag id and need full tag metadata.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Testimonial
Tool to retrieve details of a specific testimonial by its unique identifier. use after obtaining the testimonial id to fetch its full details.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get Widget
Tool to retrieve details of a specific widget by its unique identifier. use when you need full widget details before editing or analysis.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List AutoRequest Campaigns
Tool to retrieve a list of all autorequest campaigns. use when you need to view both active and inactive campaigns.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Contacts
Tool to retrieve all contacts associated with your account. use when you need to browse or manage your contact list after authentication.
Connect any two apps with Notis in the middle.
Slack and Endorsal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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