Keep customer objections available to the team
Record what customers hesitate over and the context around it, so the insight remains useful after the Slack thread fades.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Text Document
Tool to create a text document in the ElevenLabs knowledge base. Use when you need to add text content that the agent will access for user interactions.
Why this helps
The same customer concerns are rediscovered in separate conversations because nobody can find earlier examples.
- Makes customer concerns easier to compare over time.
- Preserves the situation in which an objection arose.
- Avoids repeatedly searching Slack for prior examples.
Setup
Build it in a few focused steps.
- 1Connect Slack and Elevenreader to Notis once in the portal.
- 2Create an automation in the portal or ask Notis in plain language.
- 3Tell Notis in one instruction to save clear customer objections relayed in channel messages as concise notes, retaining the concern and its context.
- 4Select Slack Channel Message Received and set a channel for run reports.
- 5Test with a real objection and review the note for faithful wording.
Questions about this workflow
Will it capture internal disagreement too?
Specify that the message must describe a customer or prospect concern to qualify.
Can it preserve exact phrasing?
Ask Notis to retain a short direct quote when the source includes a clear customer quote.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Elevenreader. A trigger fires from one place; an action lands in another.
Slack triggers
Elevenreader actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Documentation To Knowledge Base
Tool to add documentation to a conversational AI agent's knowledge base. Accepts either a file upload or a URL to documentation. Use when configuring an agent to have access to specific documentation for user interactions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Pronunciation Dictionary From File
Tool to add a pronunciation dictionary from a .pls file to ElevenLabs. Use when you need to create custom pronunciation rules for text-to-speech.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Add Pronunciation Dictionary From Rules
Tool to add a pronunciation dictionary from rules in ElevenLabs. Use when you need to define custom pronunciations for text-to-speech using alias rules (text replacements) or phoneme rules (phonetic pronunciations).
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Add Pronunciation Dictionary Rules
Tool to add pronunciation rules to an ElevenLabs pronunciation dictionary. Use when you need to customize how specific words or phrases are pronounced in text-to-speech, either by providing an alias (alternative text) or phoneme representation.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Add Shared Voice
Tool to add a shared voice from another user's public library to your own voice library. Use when you want to clone or use a voice that has been shared publicly by another ElevenLabs user.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Add Tool
Tool to add a conversational AI tool to ElevenLabs ConvAI. Use when you need to create a new tool for agents to use during conversations. Supports webhook, client-side, system, and MCP tools.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Calculate Public LLM Expected Cost
Tool to calculate expected LLM usage costs based on prompt length, knowledge base size, and RAG configuration. Use when estimating operational costs for conversational AI without requiring a specific agent.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Cancel batch call
Tool to cancel an active batch call operation. Use when you need to stop a scheduled or in-progress batch calling campaign.
Connect any two apps with Notis in the middle.
Slack and Elevenreader, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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