Find support answers from Slack conversations
A question in a team channel can kick off a search for related support records before anyone has to leave the conversation to look.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Query Index
Tool to query an elasticsearch index with various filters, time ranges, and pagination support. use when you need to search for documents in an index with complex filtering criteria.
Why this helps
Repeated questions invite repeated searches, especially when the best prior answer is hidden in records.
- Reuse existing support context more easily.
- Shorten the path from a question to a useful answer.
- Reduce duplicated investigation across the team.
Setup
Build it in a few focused steps.
- 1Connect Slack and Elasticsearch to Notis once through the portal.
- 2Start a new automation in the portal or ask Notis to create one conversationally.
- 3Write one prompt describing support questions and the Elasticsearch records that should be searched.
- 4Choose the channel-message trigger and a run-report channel, then test with one real support question.
Questions about this workflow
Can this search only a particular type of support question?
Describe the kinds of questions to recognize in the automation prompt.
Does Elasticsearch send a reply in Slack?
The action searches the index. The prompt can tell Notis how to present the search results in its run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Elasticsearch. A trigger fires from one place; an action lands in another.
Slack triggers
Elasticsearch actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Index Schema
Tool to get the complete schema/mapping of a specific elasticsearch index. use when you need to understand the structure, field types, and mappings of an index.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Indices
Tool to list all available elasticsearch indices. use when you need to get a list of indices in your elasticsearch cluster, optionally filtering by pattern, health status, or other criteria.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Query Index
Tool to query an elasticsearch index with various filters, time ranges, and pagination support. use when you need to search for documents in an index with complex filtering criteria.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Elasticsearch, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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