Review a customer's Dripcel delivery history
When a customer question comes up, start the delivery lookup from the Slack conversation where the team is handling it.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Why this helps
Customer support context can be split across chat and delivery records, making a simple history check feel bigger than it is.
- Bring the history check closer to the customer support discussion.
- Reduce repeated searching when the team needs to verify a past send.
Setup
Build it in a few focused steps.
- 1Connect Slack and Dripcel to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to set it up conversationally.
- 3Describe how to recognize a delivery history request and use the cell or customer ID included in Slack.
- 4Choose the Slack channel message trigger, select a channel for run reports, and test with one real customer question.
Questions about this workflow
Can this retrieve deliveries for an individual customer?
The Dripcel deliveries action can filter by cell or customer ID. Include the available identifier in the Slack request.
Does this change delivery status?
No. It retrieves delivery records for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Dripcel. A trigger fires from one place; an action lands in another.
Slack triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get current credit balance
Tool to get current credit balance. use after authenticating and when you need to verify account balance before credit-consuming operations.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get sales
Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Slack and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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