Gather DPD customer context from Slack
When a customer question reaches the team channel, Notis can retrieve relevant DPD customer details for the next person handling it.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
Why this helps
Support handoffs slow down when someone must repeat the customer lookup before responding.
- Use a Slack support request to prompt a customer-list lookup.
- Keep customer context near the team discussion.
- Help a teammate resume the issue with fewer context switches.
Setup
Build it in a few focused steps.
- 1Connect Slack and Dpd2 to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to look up DPD customers when a support-context request arrives in Slack.
- 3Describe in one plain-language instruction which identifying context or filters to use and what to report.
- 4Choose the Slack channel message trigger and a channel for run reports.
- 5Test with one real support request that provides appropriate lookup context.
Questions about this workflow
Does this workflow send a response to the customer?
No. The DPD action lists customer records for internal context; it does not send an email response.
What should the Slack request include?
Include the context needed to identify the relevant customer, and follow your team's data-handling practices.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Dpd2. A trigger fires from one place; an action lands in another.
Slack triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Storefront
Tool to retrieve details of a specific storefront by its id. use when you need storefront metadata after you have its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Storefronts
Tool to list all storefronts in your dpd account. use after authenticating to fetch storefront details before managing products or purchases.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Subscribers
Tool to list subscribers for a given storefront. use when you need a paginated and filtered list of subscribers after storefront setup.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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