Flag Slack customer issues for Docsbot tickets
React to a customer issue when it is ready for follow-up. Notis can turn the flagged Slack message into a structured Docsbot ticket.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Why this helps
A team may notice a request but still leave ticket creation for later, where it can fall off the list.
- Mark a request without stopping to write a separate instruction.
- Make ticket creation part of the team's existing Slack habits.
- Reduce missed follow-up on messages the team has already identified.
Setup
Build it in a few focused steps.
- 1Connect Slack and Docsbot ai to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to create one.
- 3Give Notis one plain-language instruction to make a Docsbot ticket from a Slack message when the chosen reaction is added.
- 4Pick Message Reaction Added as the trigger and choose a run-report channel.
- 5Test by adding the selected reaction to one real customer issue message.
Questions about this workflow
Can a reaction trigger be limited?
The Slack trigger supports optional filtering by channel and emoji name.
Will removing the reaction create a ticket?
No. This workflow uses Message Reaction Added.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Docsbot ai. A trigger fires from one place; an action lands in another.
Slack triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Slack and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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