Investigate customer confusion with Docsbot question history
When a support pattern appears in Slack, ask Notis to retrieve Docsbot question history so you can see what customers are asking.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Teams often discuss recurring confusion without checking whether it appears in the questions their bot receives.
- Connect a support observation to customer question history.
- Make it easier to investigate repeated confusion.
- Give product and support discussions a useful evidence source.
Setup
Build it in a few focused steps.
- 1Connect Slack and Docsbot ai to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to set it up.
- 3Write one plain-language instruction to list questions for the relevant Docsbot bot when a recurring confusion is reported in Slack.
- 4Pick Slack Channel Message Received as the trigger and choose a run-report channel.
- 5Test with a real discussion of a recurring question and review the returned list.
Questions about this workflow
What does List Questions return?
It retrieves questions asked of a specific Docsbot bot. The bot identifier must be available to Notis.
Does this action create or change support content?
No. List Questions retrieves question history for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Docsbot ai. A trigger fires from one place; an action lands in another.
Slack triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Slack and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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