Keep customer feedback close to team decisions
Bring meaningful customer comments from Slack into the Discord space where your team can reflect and respond.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Post message to channel
Sends a message to a specified discord channel (text, embeds, stickers, components, attachments); requires `send messages` permission and one of `content`, `embeds`, `sticker ids`, or `attachments`.
Why this helps
Customer insights scattered in chat are hard to revisit when the team decides what to improve.
- Make customer insight easier for the team to revisit.
- Connect feedback to a visible discussion space.
- Reduce the work of manually reposting comments.
Setup
Build it in a few focused steps.
- 1Connect Slack and Discordbot to Notis once in the portal.
- 2Create an automation in the portal or describe your desired outcome to Notis.
- 3In one instruction, ask Notis to share meaningful customer feedback from Slack in a specified Discord channel with the useful context preserved.
- 4Choose the Slack channel-message trigger and a channel for run reports.
- 5Test with a real feedback message and check that the post does not add unsupported claims.
Questions about this workflow
Can this focus on actionable feedback?
Describe the customer feedback worth sharing, such as a reported pain point or a concrete suggestion.
Will it identify the customer?
Ask Notis to preserve only details that are appropriate and useful for the team discussion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Discordbot. A trigger fires from one place; an action lands in another.
Slack triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Slack and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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