Give customer churn signals a place to be reviewed
Preserve the churn concerns your team reports in Slack so they remain visible after the conversation moves on.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Push Data to Dataset (V1)
Tool to push data points to a Databox dataset using the v1 API. Use when you need to ingest data records into a specific dataset by providing the dataset ID and an array of records matching the dataset schema.
Why this helps
Retention concerns can be acknowledged in a thread and then lost among newer conversations.
- Creates a record of explicitly reported retention concerns.
- Helps teams review recurring risk themes.
- Reduces the chance that a concern is overlooked in later reviews.
Setup
Build it in a few focused steps.
- 1Connect Slack and Databox to Notis once through the portal.
- 2Create an automation with one prompt to add clearly reported customer churn signals from a selected Slack channel to an existing Databox dataset.
- 3Select Slack Channel Message Received and choose a channel for run reports.
- 4Test with one appropriate churn-risk update and check the Databox record.
Questions about this workflow
Does this predict which customers will churn?
No. It records concerns that a teammate explicitly reports in Slack.
Can the workflow contact the customer?
No. Its Databox action pushes data to a dataset.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Databox. A trigger fires from one place; an action lands in another.
Slack triggers
Databox actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dataset
Tool to create a new dataset in Databox data source. Use when you need to initialize a dataset with a title, data source ID, and primary keys for unique record identification.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Data Source
Tool to create a new data source in Databox. Use when you need to create a logical container for datasets within a Databox account. Requires accountId, title, and timezone parameters.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Delete Dataset
Tool to delete a dataset by ID in Databox. Use when you need to permanently remove a dataset. This operation is irreversible.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Delete Data Source
Tool to delete a data source by ID in Databox. Use when you need to permanently remove a data source. This operation is irreversible and will delete all associated datasets.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Dataset Ingestion Status
Tool to check the status of a specific data ingestion for a dataset. Use when you need to verify whether a data ingestion was successful by providing the dataset ID and ingestion ID returned from the initial POST request.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Accounts
Tool to retrieve all Databox accounts accessible to the authenticated user. Use to identify account IDs required for subsequent API operations like data source creation.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Push Data to Dataset (V1)
Tool to push data points to a Databox dataset using the v1 API. Use when you need to ingest data records into a specific dataset by providing the dataset ID and an array of records matching the dataset schema.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Databox, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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