Keep customer feedback moving from Slack to Dart
Give promising customer feedback a next step instead of leaving it buried in an internal conversation.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Why this helps
Feedback relayed in chat can be acknowledged and then forgotten before anyone follows up.
- Give actionable feedback a visible ownerable work item.
- Keep the original insight available for later review.
- Reduce the chance of promising customer signals going nowhere.
Setup
Build it in a few focused steps.
- 1Connect Slack and Dart to Notis once in the portal.
- 2Create a new automation in the portal or ask Notis conversationally.
- 3Tell Notis in one instruction to create Dart tasks for actionable customer feedback shared in the selected Slack channel.
- 4Choose the channel message trigger and a report channel, then test with one real feedback item.
Questions about this workflow
Does this listen to customer DMs?
This workflow uses a Slack channel message trigger. Use the Slack DM trigger for feedback shared with you in a direct message.
What feedback should become work?
Define actionable feedback in the instruction, for example a specific user problem or clear request needing investigation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Dart. A trigger fires from one place; an action lands in another.
Slack triggers
Dart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Doc
Tool to move an existing doc to the trash where it can be recovered if needed. Use when you need to delete a doc without permanently removing it.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Task
Tool to delete an existing task in Dart by moving it to trash. Use when a task needs to be removed but can be recovered later.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get User Space Configuration
Tool to retrieve workspace configuration including dartboards, folders, types, statuses, and more. Use when you need to understand available options in the workspace.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Doc
Tool to retrieve an existing doc with metadata and content. Use when you need to access a specific document's details including title, folder, and text content.
Connect any two apps with Notis in the middle.
Slack and Dart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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