Turn a customer update green light into a broadcast
Once the team gives its agreed approval reaction, Notis can trigger the relevant Customer.io broadcast so the update does not wait on another manual handoff.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
A customer update can be approved but still sit idle while someone remembers to move from Slack to Customer.io.
- Connect the team's sign-off to the next operational step.
- Reduce the chance of an approved update being forgotten.
- Keep the approval signal attached to its source conversation.
Setup
Build it in a few focused steps.
- 1Connect Slack and Customer.io to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally to trigger the agreed customer-update broadcast when the designated approval reaction is added.
- 3Choose Slack Message Reaction Added as the trigger, select a channel for run reports, and test with one real approval.
Questions about this workflow
Should any reaction start the update?
No. Describe the exact reaction and approval context in the instruction, and test it with a real approval signal.
What does triggering a broadcast mean here?
The Customer.io action manually triggers a broadcast. Confirm its intended audience and content in Customer.io.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Customerio. A trigger fires from one place; an action lands in another.
Slack triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Slack and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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