Check whether customer feedback reflects a wider trend
A customer comment may point to a broader change. When the team raises that possibility in Slack, Notis can fetch recent sector coverage for review.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Latest News
Tool to retrieve the latest news articles from Currents News API. Use when you need a real-time feed of recent articles.
Why this helps
It takes effort to tell whether an individual customer observation signals a wider shift, so useful follow-up can slip.
- Adds current reporting to a customer-signal discussion.
- Helps the team decide whether a trend merits deeper research.
Setup
Build it in a few focused steps.
- 1Connect Slack and Currents api to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to set it up conversationally.
- 3Give Notis one prompt asking it to fetch recent sector news when a channel message connects customer feedback to a possible wider trend.
- 4Select the Slack channel message trigger and choose a run-report channel.
- 5Test with a real, non-sensitive customer trend discussion.
Questions about this workflow
Does Currents verify customer feedback?
No. It provides recent news articles that can add context. The team should judge how well the articles support the observation.
Should I include customer names in Slack?
Use the sector or topic rather than personal customer details when asking for a general news check.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Currents api. A trigger fires from one place; an action lands in another.
Slack triggers
Currents api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Latest News
Tool to retrieve the latest news articles from Currents News API. Use when you need a real-time feed of recent articles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Activities Watch
Tool to start a notification channel to watch activities for a specified user and application. Use when needing to receive push notifications for user activity; call after OAuth credentials and webhook endpoint are set up.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Entity Usage Reports
Tool to retrieve usage statistics for a specific Google Workspace entity. Use when you need to analyze entity usage on a particular date.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Users
Tool to list users in a Google Workspace domain. Note: - When the provided base_url points to Currents News API (api.currentsapi.services), this action will gracefully fall back to listing latest news articles to ensure a valid response, since the Currents News API does not expose a users endpoint. - When the base_url points to Google Admin Directory API, it will list users from the domain/customer specified.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get User Usage Report
Tool to retrieve the usage report for a specified user on a given date. Use after confirming the userKey and date. Use when detailed usage metrics are needed for auditing or monitoring.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Currents api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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