Turn recurring support needs into character actions
Keep repeated support friction from becoming another note someone has to revisit later.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
Why this helps
Patterns in support discussions take time to recognize, and the agreed capability change can get lost after the discussion.
- Connect a confirmed support pattern to a capability adjustment.
- Reduce manual transcription from team discussion into character setup.
- Avoid changing actions based on one unclear anecdote.
Setup
Build it in a few focused steps.
- 1Connect Slack and Convolo ai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to update a character's actions only from confirmed recurring support needs and an explicit agreed change.
- 3Select Slack Channel Message Received as the trigger and choose where Notis reports runs.
- 4Test with a real message summarizing the pattern and the approved action change.
Questions about this workflow
Does one support message establish a pattern?
Set the prompt to require a clear recurring pattern or a team-confirmed decision before changing actions.
Can it work from a vague request?
Instruct Notis to skip changes unless both the character and intended actions are clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Convolo ai. A trigger fires from one place; an action lands in another.
Slack triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Slack and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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