Give knowledge-base gaps a regular place on the agenda
Review question themes on a schedule so improvements do not wait for a customer escalation.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Knowledge Base Questions
Tool to retrieve knowledge base questions. Use when you need to fetch all questions from the Conveyor knowledge base.
Why this helps
Questions in a knowledge base can signal missing guidance, but nobody has a routine to review them.
- Surfaces recurring questions for a focused review.
- Encourages steady improvement to customer-facing security answers.
- Makes the knowledge base easier to maintain in small increments.
Setup
Build it in a few focused steps.
- 1Connect Slack and Conveyor to Notis once in the portal.
- 2Create a weekly automation in the portal or describe the review to Notis conversationally.
- 3Give one instruction to retrieve knowledge-base questions and summarize repeated or actionable themes.
- 4Choose a weekly Notis schedule and a channel for run reports.
- 5Test with the current question set and confirm the summary is easy to act on.
Questions about this workflow
Does it modify the knowledge base?
No. This workflow retrieves questions for review; it does not edit the knowledge base.
Can the summary group similar questions?
Ask Notis in the instruction to group questions by recurring theme while keeping useful distinctions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Conveyor. A trigger fires from one place; an action lands in another.
Slack triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete a Conveyor document
Tool to delete a specific document. Use when you need to remove a document by its ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete folder
Tool to delete a folder by its ID. Use when you need to remove a specific folder after confirming its ID.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate/Validate API Token Guidance
Tool to validate API token and provide guidance. Conveyor does not support API-based token creation; tokens must be created in the Conveyor UI. This action performs a real API call (using the provided metadata) to validate the existing API token and returns structured guidance.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Authorization Request
Tool to fetch details of a specific authorization request. Use when you need to retrieve metadata by authorization_request_id.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Authorization Requests
Tool to fetch authorization requests. Use when you need to list authorization requests, optionally filtered by status.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get all authorization requests
Tool to retrieve all authorization requests. Use when you need to list all authorizations; optionally filter by status. Use after authenticating with a valid API token.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get all Conveyor connections
Tool to retrieve all connections. Use when you need to fetch the complete list of your Conveyor connections. Use after authenticating with a valid API key.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get all Conveyor documents
Tool to retrieve all documents. Use after authenticating with a valid API key.
Connect any two apps with Notis in the middle.
Slack and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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