Find an existing answer in Contentful
When the same question comes up again, check whether your CMS already has a useful answer.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Repeated questions consume attention when the best existing answer is buried in the CMS.
- Find reusable explanations before writing a new one.
- Keep answers grounded in your team's existing content.
- Spot topics that may need a clearer FAQ.
Setup
Build it in a few focused steps.
- 1Connect Slack and Contentful graphql to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3In one instruction, ask Notis to query Contentful for related FAQ or help content when a recurring question appears in a channel.
- 4Choose the Slack channel message trigger and a channel for run reports.
- 5Test with a real recurring question and an existing FAQ topic.
Questions about this workflow
Does this send an answer to a customer?
The workflow queries Contentful and reports results; describe any desired reporting behavior in the instruction.
Can it identify missing FAQ topics?
It can surface query results for review, helping a person notice when relevant content is hard to find.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Contentful graphql. A trigger fires from one place; an action lands in another.
Slack triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.