Keep customer insights out of the scroll
Save useful customer signals while the conversation is fresh, with enough context to make the observation meaningful later.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Customer feedback is shared in team chat but gets lost before it can inform a product or service decision.
- Keeps the observation and its context together.
- Makes recurring customer themes easier to review.
- Removes the pressure to remember and manually transfer every insight.
Setup
Build it in a few focused steps.
- 1Connect Slack and Confluence to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis to save customer insights shared in Slack channels to Confluence.
- 3Use one plain-language instruction to capture the reported customer need, supporting context and any provided source reference without adding assumptions.
- 4Choose Slack Channel Message Received and a run-report channel, then test with a real customer insight.
Questions about this workflow
Can it capture direct customer quotes?
Ask Notis to preserve quoted wording when it is present, and to distinguish a direct quote from a teammate's summary.
Does it create a page for every comment?
Set the prompt to act on substantive customer evidence rather than casual mentions or unrelated discussion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Confluence. A trigger fires from one place; an action lands in another.
Slack triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Slack and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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