Spot patterns in customer feedback shared on Slack
Give Cody a clearer view of customer feedback by asking it to organize the examples your team shares in Slack.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send Message
Tool to send a message to Cody AI and receive an AI-generated response. Use when you need to send a user message to a conversation and get the AI's reply.
Why this helps
Feedback spread across channels can be hard to compare when you need to decide what deserves attention.
- Group similar observations into themes.
- Keep requests and complaints visible for later review.
- Surface open questions without manually rereading every message.
Setup
Build it in a few focused steps.
- 1Connect Slack and Cody to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to create one conversationally.
- 3Tell Notis to pass customer feedback messages to Cody for themes, friction points, and unresolved questions.
- 4Pick the Slack channel message trigger and a channel for run reports.
- 5Test with a real Slack post containing customer feedback.
Questions about this workflow
Does this decide what to build?
No. Ask Cody to organize the evidence and questions so your team can make the product decision.
Can feedback from DMs trigger it?
No. The channel message trigger excludes direct messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Cody. A trigger fires from one place; an action lands in another.
Slack triggers
Cody actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Conversation
Tool to create a new conversation with a specified bot. Use when starting a new conversation thread with optional focus mode to limit bot's knowledge base to specific documents.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Document
Tool to create a new document with text or HTML content in Cody AI. Use when you need to add documents to Cody's knowledge base with up to 768 KB of content.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Document From File
Tool to create a document by uploading a file (up to 100 MB). Supports txt, md, rtf, pdf, ppt, pptx, pptm, doc, docx, docm formats. Use when you need to add file-based documents to Cody's knowledge base. The file is processed asynchronously.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Document from Webpage
Tool to create a document from a publicly accessible webpage URL. Use when you need to import content from a webpage into Cody AI. The webpage must be accessible without login. If request fails, ensure the URL is publicly accessible and not blocked by a firewall.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Folder
Tool to create a new folder in Cody AI for organizing content. Use when you need to create a folder to organize documents or conversations.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Conversation
Tool to delete a conversation by its ID. Use when you need to permanently remove a conversation from the system.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Document
Tool to delete a document by id. Use when removing a document that is no longer needed.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Conversation
Tool to fetch a conversation by its ID from Cody AI. Use when you need to retrieve details about a specific conversation. Supports optional includes parameter to filter response to list document IDs.
Connect any two apps with Notis in the middle.
Slack and Cody, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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