Keep customer feedback together
When a teammate shares a customer comment in Slack, Notis can preserve the feedback and source context on a Coda page.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create a page
Create a new page in a doc. note that creating a page requires you to be a doc maker in the applicable workspace.
Why this helps
Customer insights arrive in chat but are difficult to gather when it is time to make product or service decisions.
- Preserve feedback close to its original context.
- Review customer themes without scanning old Slack messages.
- Make it easier to bring real customer input into planning.
Setup
Build it in a few focused steps.
- 1Connect Slack and Coda to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to collect customer feedback from Slack in Coda.
- 3Use a single plain-language instruction to identify customer feedback and add the comment with its Slack context to a Coda page.
- 4Choose Channel Message Received as the trigger and a run-report channel.
- 5Test with one real customer comment shared by your team.
Questions about this workflow
Does it contact the customer?
No. This workflow records feedback shared in Slack in Coda.
Can it keep the wording intact?
Tell Notis to preserve the customer wording and include a short summary only as supporting context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Coda. A trigger fires from one place; an action lands in another.
Slack triggers
Coda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add a category for pack
Add a publishing category for a given pack.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a maker for pack
Set a maker for a given pack. used to display makers for a pack in the corresponding packs page.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Add a permission for pack
Create or modify user, workspace, or global permissions for a given pack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Add custom domain
Add a custom domain to a published doc.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Add permission
Adds a new permission to the doc.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Begin content export
Initiate an export of content for the given page.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Content export status
Check the status of a page content export
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Copy Document
Creates a copy of an existing coda document. this action allows you to duplicate a document while optionally specifying a new title and location for the copied document.
Connect any two apps with Notis in the middle.
Slack and Coda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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