Answer customer training requests with catalog options
When a customer needs help learning a product or process, search existing Coassemble courses before the team creates new material or loses the request.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get Courses
Tool to retrieve all courses with optional filters and pagination. use when you need to list courses after setting identifier and client identifier, and control page size and number.
Why this helps
Customer education requests can require several searches and handoffs before anyone knows what material exists.
- Surfaces existing customer-facing learning options.
- Reduces delay while teams search for resources.
- Helps keep a customer request connected to its next step.
Setup
Build it in a few focused steps.
- 1Connect Slack and Coassemble to Notis once through the portal.
- 2Create an automation with a prompt to recognize customer-training requests, retrieve potentially relevant Coassemble courses, and report options for the team to review.
- 3Select Slack Channel Message Received and choose a run-report channel.
- 4Test with a real customer education request that describes the topic.
Questions about this workflow
Does this enroll customers in a course?
No. The available Coassemble action retrieves course records; enrollment is not included in the supplied actions.
Can the search focus on customer-facing training?
State in the prompt which course topics or descriptions should count as relevant to customer education.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Coassemble. A trigger fires from one place; an action lands in another.
Slack triggers
Coassemble actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Clients
Tool to retrieve a paginated list of clients. use when you need to browse or process organisation records sequentially.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Courses
Tool to retrieve all courses with optional filters and pagination. use when you need to list courses after setting identifier and client identifier, and control page size and number.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Trackings
Tool to retrieve tracking objects with filters. use when you need to fetch learner progress data filtered by course id, date range, identifier, or completion status.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Users
Tool to retrieve a paginated list of users. use when you need to browse or process user records optionally filtered by clientidentifier.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Coassemble, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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