Keep customers informed about delivery delays
Turn a confirmed delay in a Slack channel into a concise customer text that explains the update and next step.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
A delivery issue can be discussed internally while the customer is still waiting without an update.
- Reduce the gap between internal awareness and customer communication.
- Share the next useful update when the team has confirmed it.
- Avoid reconstructing the delivery context later.
Setup
Build it in a few focused steps.
- 1Connect Slack and ClickSend to Notis once in the portal.
- 2Create an automation or ask Notis to text an affected customer when Slack confirms a shipping delay.
- 3Describe how to recognize a confirmed delay and which customer should receive a short update.
- 4Select Channel Message Received, pick a channel for run reports, and test with one real delay.
Questions about this workflow
Should this run for speculative delays?
Set the instruction to act only when the team confirms the delay and identifies the affected customer.
Can it provide a new delivery date?
Ask Notis to include a revised date only when the Slack post states one.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to ClickSend. A trigger fires from one place; an action lands in another.
Slack triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Slack and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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