Get service updates to customers promptly
When your team confirms an interruption and approves the customer notice, send the update to the designated ClickSend list.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create and Send SMS Campaign
Tool to create and send an SMS campaign to a contact list. Use when you need to send bulk SMS messages to up to 20,000 recipients per call. Marketing messages must include opt-out mechanism.
Why this helps
Customers may wait for an update while internal teams are coordinating what happened and what to say.
- Reduce the delay between an approved update and customer notification.
- Use a defined audience for the service notice.
- Keep the send grounded in a confirmed team update.
Setup
Build it in a few focused steps.
- 1Connect Slack and ClickSend to Notis once in the portal.
- 2Create an automation or ask Notis to send an approved service-interruption update to a named ClickSend list.
- 3Describe what confirmation and approval look like, which list is intended, and the message content in one instruction.
- 4Select Channel Message Received, choose a run-report channel, and test with an example that includes an approved update.
Questions about this workflow
Should this send when an issue is only suspected?
No. Specify that the interruption must be confirmed and the customer-facing text approved.
Can it target only affected customers?
Use the ClickSend list that represents the affected audience and name it clearly in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to ClickSend. A trigger fires from one place; an action lands in another.
Slack triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New Channel Created Trigger
Triggered when a new channel is created in Slack.
Verify New Account
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Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
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Direct Message Received
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Calculate SMS Campaign Price
Tool to calculate the price for an SMS campaign before sending. Use when you need to estimate costs for an SMS campaign to a contact list. Pricing depends on the number of recipients, message length, and destination countries.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
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Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
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Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Fax Delivery Receipt Automation
Tool to create a fax delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when fax delivery receipts are received.
Connect any two apps with Notis in the middle.
Slack and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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