Give customers a clear maintenance heads-up
When the team confirms a maintenance window and approves its notice in Slack, send the update to the affected customer list.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create and Send SMS Campaign
Tool to create and send an SMS campaign to a contact list. Use when you need to send bulk SMS messages to up to 20,000 recipients per call. Marketing messages must include opt-out mechanism.
Why this helps
Planned maintenance notices can be overlooked while teams coordinate the operational work.
- Bring the customer notice into the operational planning flow.
- Share the confirmed maintenance window directly.
- Reduce the risk of a planned notice being forgotten.
Setup
Build it in a few focused steps.
- 1Connect Slack and ClickSend to Notis once in the portal.
- 2Create an automation or ask Notis to send the approved maintenance notice to a named ClickSend list.
- 3Describe the confirmation, affected audience, and approved notice in one instruction.
- 4Choose Channel Message Received, pick the run-report channel, and test with a confirmed maintenance example.
Questions about this workflow
Can this notify only affected customers?
Yes, when the team identifies a ClickSend list for the affected audience.
Will it decide the maintenance timing?
The instruction should use a confirmed window stated in Slack; this workflow does not create a schedule.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to ClickSend. A trigger fires from one place; an action lands in another.
Slack triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Slack and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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