Give important client DMs a second route
When a DM signals a time-sensitive client problem, send the appropriate teammate a short SMS with the relevant context.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
A client issue in a DM can be missed when attention is split across conversations and meetings.
- Surface time-sensitive client issues outside Slack.
- Keep the notification tied to a clear response need.
- Reduce the chance that a DM waits unnoticed.
Setup
Build it in a few focused steps.
- 1Connect Slack and ClickSend to Notis once in the portal.
- 2Create an automation through Automations or ask Notis for a Slack DM client-issue SMS alert.
- 3Write one instruction that identifies qualifying client issues, the SMS recipient, and what context to include.
- 4Select Direct Message Received, choose a run-report channel, and test with a real qualifying DM.
Questions about this workflow
Does this apply to channel messages?
No. Direct Message Received covers Slack DMs; use a channel-message trigger for channel posts.
Can the SMS include the message details?
Describe the useful context in the instruction and keep the text concise.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to ClickSend. A trigger fires from one place; an action lands in another.
Slack triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Slack and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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