Prepare for customer feedback conversations
Retrieve the character you selected for practicing a thoughtful response to customer feedback.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Customer feedback can be emotionally demanding, and preparation may get lost among routine work.
- Make a practice reference easy to retrieve from the team request.
- Keep feedback response prep connected to the customer context.
- Reduce the need to restart preparation from scratch.
Setup
Build it in a few focused steps.
- 1Connect Slack and Chatfai to Notis once through the portal.
- 2Create an automation in the portal, or tell Notis to retrieve a character when a channel message requests customer feedback practice.
- 3Include the public character ID in the request and ask for its public details.
- 4Choose the Slack channel-message trigger and a run-report channel, then test with a real practice request.
Questions about this workflow
Does this draft a customer response?
No. The available action only retrieves public character details.
What should the request contain?
Add the desired public character ID and brief feedback scenario context to the Slack message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Chatfai. A trigger fires from one place; an action lands in another.
Slack triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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