Keep customer call recordings moving
Turn an explicit Slack request and recording link into a transcription order, so the team can get back to the substance of the call.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Why this helps
Customer conversations can be difficult to follow up on when transcription depends on someone remembering a separate step.
- Make a customer-call recording easier to review in text form.
- Reduce manual follow-up between sharing a link and ordering transcription.
- Keep the request visible to the people coordinating the call.
Setup
Build it in a few focused steps.
- 1Connect Slack and CastingWords to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to set it up with one instruction for customer-call recordings.
- 3Select the Slack channel message trigger and choose a channel for run reports.
- 4Test with a real accessible recording link and a clear transcription request.
Questions about this workflow
Can the workflow access a private recording?
The media URL must be accessible to the connected transcription service.
Does the order action create a transcript immediately?
It starts a transcription order; completion happens later.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Castingwords. A trigger fires from one place; an action lands in another.
Slack triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Slack and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Castingwords.