Keep customer contact roles current
Carry a clear change in responsibilities into Capsule so the right person stays easy to identify.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Update Capsule CRM Party
Tool to update an existing person or organisation (party) in capsule crm. use when you need to modify specific fields of a party after confirming its id. example: "update party 11587 to remove phone number 12136 and add a new work email."
Why this helps
A contact changes role, but the team continues relying on an outdated CRM description.
- Keep customer stakeholder context current.
- Reduce confusion about who owns a relationship or decision.
- Make later customer work easier to restart.
Setup
Build it in a few focused steps.
- 1Connect Slack and Capsule CRM to Notis once through the portal.
- 2Tell Notis to update an existing Capsule party when Slack clearly confirms a contact's role change, and to proceed only when the party match is clear.
- 3Select Channel Message Received and choose a channel for run reports.
- 4Test with one real role update for a known contact.
Questions about this workflow
Can it distinguish a confirmed change from speculation?
Ask Notis to update the record only when the Slack message clearly presents the change as confirmed.
Does this add a new contact?
No. This workflow updates an existing party after identifying a clear match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Capsule crm. A trigger fires from one place; an action lands in another.
Slack triggers
Capsule crm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Capsule CRM Party
Tool to create a party in capsule crm. use when you have collected a person's or organisation's details and need to add a new record.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Party
Tool to fully delete a specific party (person or organisation) from capsule crm. use when you need to completely remove a party after confirming no active references remain.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Deleted Opportunities
Tool to list opportunities deleted or restricted since a given date. use when you need to identify recently deleted or restricted opportunities.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List deleted parties
Tool to retrieve parties deleted since a given date. use when you need to sync deletions.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Entries By Date
Tool to list notes, emails, and completed party tasks in descending order by entry date. use when you need the most recent entries first after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Organisation Employees
Tool to list employees linked to a specific organisation (party). use when you need to retrieve all employees under a given organisation.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Parties
Tool to list all parties (contacts) on the account. use when you need to fetch contacts with optional filters or embed additional related data.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Projects
Tool to list projects (cases) from capsule crm. use when you need a paginated or filtered view of projects.
Connect any two apps with Notis in the middle.
Slack and Capsule crm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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