Capture customer support for existing requests
Add a customer's support to the Canny request they asked about, when the match is clear.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Vote
Tool to create a vote for a post. use when you need to record or migrate a user's vote on a post, optionally setting priority or original creation time. example: create a vote for postid abc123 with voterid user 456.
Why this helps
Customer requests mentioned in internal Slack threads can be missed when teams review demand in Canny.
- Make known customer demand visible on existing requests.
- Reduce manual vote entry.
- Keep prioritization evidence closer to the feedback.
Setup
Build it in a few focused steps.
- 1Connect Slack and Canny to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to record authorized customer requests as Canny votes.
- 3Write one plain-language instruction requiring a known customer, clear consent or authorization, and an exact post match.
- 4Select the Slack Channel Message Received trigger and choose a channel for run reports.
- 5Test with one real, authorized request that matches an existing Canny post.
Questions about this workflow
Can this create a post for a new request?
This workflow records votes on existing posts. Use a separate workflow for creating new feedback posts.
Will it infer which customer to vote for?
Tell Notis to proceed only when the customer is clearly identified and the request is authorized.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Canny. A trigger fires from one place; an action lands in another.
Slack triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Slack and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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