Update Callingly team agent settings from Slack
When the team agrees on a capacity adjustment, let Notis carry the specific request into Callingly.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Update Team Agent Settings
Tool to update settings (priority, capacity) for a specific team agent. use when adjusting an agent's priority or call capacity after team configuration.
Why this helps
Small allocation decisions are easy to agree on in chat and easy to forget when updating team settings.
- Keep agreed capacity changes from getting lost in chat.
- Reduce repeated tool entry for team settings.
- Apply clear changes to the identified team agent.
Setup
Build it in a few focused steps.
- 1Connect Slack and Callingly to Notis once in the portal.
- 2Tell Notis to update a Callingly team agent's priority or capacity when Slack explicitly requests a change and identifies the team and agent.
- 3Pick Slack Channel Message Received as the trigger.
- 4Choose a run-report channel and test with one clear setting change for a known team agent.
Questions about this workflow
What settings can this action update?
It updates priority or capacity for a specific team agent.
What details should the Slack message contain?
Identify the team and agent, then state the intended priority or capacity change.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Callingly. A trigger fires from one place; an action lands in another.
Slack triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Channel Created Trigger
Triggered when a new channel is created in Slack.
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Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
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Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
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Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
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Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
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Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
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Tool to delete a client. use when you need to remove an existing client from your account after confirming its id.
Connect any two apps with Notis in the middle.
Slack and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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