Keep number checks close to support escalations
Let a support escalation message start a lookup, so the team's next step is easier to prepare.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Escalations bring urgency and context switching; a separate number check can become one more loose end.
- Retrieve details for numbers in escalation messages.
- Keep lookup results associated with support run reports.
- Reduce the effort required to resume the escalation after a context switch.
Setup
Build it in a few focused steps.
- 1Connect Slack and Callerapi to Notis once through the portal.
- 2Create an automation and describe the escalation number lookup in one prompt.
- 3Choose Slack Channel Message Received as the trigger.
- 4Choose a run-report channel and test with an escalation message containing an E.164 number.
Questions about this workflow
Does it automatically resolve or route an escalation?
No. The available action looks up phone information and does not route or resolve support cases.
Can the prompt focus on a support channel?
Describe the support escalation messages you want Notis to handle in the prompt, then select the Slack channel message trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Callerapi. A trigger fires from one place; an action lands in another.
Slack triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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