Keep useful DM updates with the task
A one-to-one update can unblock an issue, but it is hard for the rest of the team to find. Carry relevant notes into the existing task.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Why this helps
Work context shared privately can leave teammates out of the loop and make handoffs harder.
- Make relevant investigation context visible on the shared task.
- Reduce private context loss during a handoff.
- Keep the issue record closer to the team's current understanding.
Setup
Build it in a few focused steps.
- 1Connect Slack and BugHerd to Notis once in the portal.
- 2Create an automation in plain language to comment on a matching existing BugHerd task for relevant DM updates about its investigation.
- 3Choose the Slack direct-message trigger and a channel for run reports.
- 4Test with one real DM update that clearly identifies a task and verify the comment.
Questions about this workflow
Should all DMs be copied into BugHerd?
No. Define the narrow kinds of task-related updates to capture and ask Notis to skip unrelated private conversation.
What if the note contains sensitive context?
Keep the instruction limited to information appropriate for the shared task and do not capture unrelated private details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Bugherd. A trigger fires from one place; an action lands in another.
Slack triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Guest to Project
Tool to add a guest (client) to a project. use when you want to add an existing client by id or invite a new client by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Column
Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create Project
Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Slack and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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