Give customer questions a web research starting point
Turn a question shared by your team into a web search that can help shape a thoughtful reply.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
SERP Search
Tool to perform serp (search engine results page) searches across different search engines. use when you need to retrieve search results, trending topics, or competitive analysis data.
Why this helps
Customer questions often need a little research, but the person who spots one may be juggling several other priorities.
- Start research from the exact question your team shared.
- Make public references easier to gather before writing a response.
- Keep customer follow-up from depending on someone remembering to search later.
Setup
Build it in a few focused steps.
- 1Connect Slack and Brightdata to Notis once in the portal.
- 2Create a new automation in the portal or ask Notis for it in plain language.
- 3In one instruction, tell Notis to search public web results when a customer question is posted in the selected Slack channel.
- 4Choose Channel Message Received as the trigger and set the run-report channel.
- 5Post one representative question to test the workflow.
Questions about this workflow
Does this send a reply to the customer?
No. The configured Brightdata action searches web results; the workflow is a research aid for your team.
Can the search focus on the wording in the question?
Describe in the plain-language instruction that the search should use the customer question shared in Slack.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Brightdata. A trigger fires from one place; an action lands in another.
Slack triggers
Brightdata actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Trigger Site Crawl
Tool to trigger a site crawl job to extract content across multiple pages or entire domains. use when you need to start a crawl for a given dataset and list of urls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Available Scrapers
Tool to list all available pre-made scrapers (datasets) from bright data's marketplace. use when you need to browse available data sources for structured scraping.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Filter Dataset
Tool to apply custom filter criteria to a marketplace dataset (beta). use after selecting a dataset to generate a filtered snapshot.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Available Cities
Tool to get available static network cities for a given country. use when you need to configure static proxy endpoints after selecting a country.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Available Countries
Tool to list available countries and their iso 3166-1 alpha-2 codes. use when you need to configure zones with valid country codes before provisioning proxies.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Download Scraped Data
Tool to retrieve the scraped data from a completed crawl job by snapshot id. use after triggering a crawl or filtering a dataset to download the collected data.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Check Crawl Status
Tool to check the processing status of a crawl job using snapshot id. call before attempting to download results to ensure data collection is complete.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Unlocker Zones
Tool to list your configured web unlocker zones and proxy endpoints. use to view available zones for web scraping and bot protection bypass.
Connect any two apps with Notis in the middle.
Slack and Brightdata, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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