Confirm a customer detail update with a reaction
After the team agrees on a correction in Slack, use one reaction to request the update in the active Botstar session.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
The team reaches agreement in Slack, but the small profile change gets missed in the rush to move on.
- Adds a distinct confirmation step before a profile update.
- Reduces missed changes after team discussion.
- Keeps the decision traceable in Slack.
Setup
Build it in a few focused steps.
- 1Connect Slack and Botstar to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to create it in plain language.
- 3Write one prompt identifying the confirmation reaction and how to use the message context to update the active Botstar session.
- 4Choose Message Reaction Added and a run-report channel.
- 5Test after confirming a real customer correction in Slack.
Questions about this workflow
Does the reaction provide the corrected value?
The workflow needs the relevant correction in the message context. Test that Notis can interpret the message as intended.
Is this useful without an active chat?
No. Botstar's live chat update action applies to a current session.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Botstar. A trigger fires from one place; an action lands in another.
Slack triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Slack and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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