Open Botstar chat when a handoff is ready
Mark a Slack handoff with your chosen reaction and have Notis request that the Botstar live chat open for the next step.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
A handoff gets acknowledged in Slack, but someone still has to remember to open the chat and continue the conversation.
- Makes the agreed handoff action explicit.
- Reduces the number of steps between acknowledgment and follow-up.
- Leaves the handoff discussion in Slack.
Setup
Build it in a few focused steps.
- 1Connect Slack and Botstar to Notis once through the portal.
- 2Create an automation in the portal or ask Notis for one in plain language.
- 3In one instruction, say which handoff reaction should request opening Botstar live chat and what context to use.
- 4Pick Message Reaction Added as the trigger and choose where Notis reports runs.
- 5Test with a real handoff message and the designated reaction.
Questions about this workflow
Will a Slack reaction open the chat on another person's device?
The workflow can request Botstar to open its live chat widget in the available execution context. Confirm that the relevant widget session is active when you test it.
Can I choose which reaction counts?
Describe the reaction in the automation prompt and select the Slack reaction trigger. Test the chosen reaction to confirm the behavior.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Botstar. A trigger fires from one place; an action lands in another.
Slack triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Slack and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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