Check whether Botsonic already answers a customer question
When a customer question comes up in Slack, have Notis retrieve the bot's existing FAQs so you can check coverage before creating more content.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Why this helps
Teams may repeat investigation or draft another answer without knowing what the chatbot already covers.
- Starts coverage checks with the bot's existing FAQ list.
- Reduces duplicate answer drafting.
- Helps reveal gaps while the customer question is still top of mind.
Setup
Build it in a few focused steps.
- 1Connect Slack and Botsonic to Notis once through the portal.
- 2Create the automation conversationally or in the portal with one plain-language prompt.
- 3Ask Notis to retrieve the named bot's FAQs when a Slack message flags a customer question for coverage review.
- 4Choose the Slack channel-message trigger and where run reports should go.
- 5Test with one real customer question discussion and inspect the FAQ list returned.
Questions about this workflow
Does it decide whether the question is covered?
The action retrieves FAQs. Your prompt can ask Notis to compare the question with the returned entries where the context is available.
Does it create a missing FAQ?
No. The available actions do not create FAQs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Botsonic. A trigger fires from one place; an action lands in another.
Slack triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Slack and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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