Retrieve Bolna agent call details from Slack
When a team message points to an agent's call, bring its execution details into the review workflow.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Retrieve agent execution details
Retrieve specific execution by an agent
Why this helps
Call review can stall when the execution details are in another tool and the reference is easy to lose.
- Make targeted call review easier to start.
- Keep the relevant agent and call context together.
- Reduce time spent finding the right execution details.
Setup
Build it in a few focused steps.
- 1Connect Slack and Bolna to Notis once in the portal.
- 2Create an automation or ask Notis to retrieve call details when a specific agent execution is referenced in Slack.
- 3Describe how to identify the agent and execution and what review details to return.
- 4Pick Slack's Channel Message Received trigger and choose a channel for run reports.
- 5Test with one real agent execution reference and confirm the details match.
Questions about this workflow
How is this different from looking up an execution by ID?
This action retrieves execution details through a specific Bolna agent; ensure the Slack message identifies the relevant agent and execution.
Does it change the call?
No. It retrieves execution details for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Bolna. A trigger fires from one place; an action lands in another.
Slack triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Fetch all batches by agent id
List all batches for agent
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get all agents
List all agents
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get all phone numbers
List all phone numbers for your account
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get execution by id
Retrieve specific execution by `execution id`
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Make a phone call from agent
Initiate calls
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Slack and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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