Follow up on customer feedback with a call
When a customer concern is shared in Slack, use your Bolna agent to start a considered follow-up conversation.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Make a phone call from agent
Initiate calls
Why this helps
Feedback can be acknowledged internally yet never make it to a customer-facing follow-up.
- Give customer concerns a clear follow-up path.
- Make it easier to act on feedback during a packed day.
- Use a consistent, respectful opening for recovery conversations.
Setup
Build it in a few focused steps.
- 1Connect Slack and Bolna to Notis once in the portal.
- 2Create an automation or ask Notis to call when qualifying negative customer feedback is shared in Slack.
- 3Describe which feedback warrants a call and the desired tone in one plain-language instruction.
- 4Pick Slack's Channel Message Received trigger and choose a channel for run reports.
- 5Test with one real feedback post and confirm the call matches your intent.
Questions about this workflow
Can I exclude feedback that is already resolved?
Tell Notis in the instruction which updates should be excluded or treated as resolved.
Should the agent promise a fix?
Specify what the agent may say and avoid promises beyond the configured support process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Bolna. A trigger fires from one place; an action lands in another.
Slack triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Fetch all batches by agent id
List all batches for agent
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get all agents
List all agents
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get all phone numbers
List all phone numbers for your account
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get execution by id
Retrieve specific execution by `execution id`
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Make a phone call from agent
Initiate calls
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Slack and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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