Turn urgent Slack DMs into voice callbacks
When an urgent request arrives by Slack DM, let your Bolna agent make the next call.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Make a phone call from agent
Initiate calls
Why this helps
Important DMs can be hard to separate from the steady stream of messages and follow-ups.
- Give urgent requests a direct follow-up path.
- Avoid repeatedly checking DMs to remember who needs a call.
- Keep callback behavior consistent for the situations you define.
Setup
Build it in a few focused steps.
- 1Connect Slack and Bolna to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to call for urgent requests received by Slack DM.
- 3Write one instruction defining which DMs qualify and what the agent should communicate.
- 4Pick Slack's Direct Message Received trigger and choose a channel for run reports.
- 5Test with one real qualifying DM and confirm the intended callback is placed.
Questions about this workflow
Does this trigger on messages in channels?
No. This workflow uses the direct-message trigger, which catches DMs rather than channel posts.
How does Notis know a DM is urgent?
Describe the urgency cues or request types in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Bolna. A trigger fires from one place; an action lands in another.
Slack triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Fetch all batches by agent id
List all batches for agent
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get all agents
List all agents
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get all phone numbers
List all phone numbers for your account
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get execution by id
Retrieve specific execution by `execution id`
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Make a phone call from agent
Initiate calls
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Slack and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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