Prepare resolution emails from Slack decisions
Turn the agreed resolution wording into a draft while the support context is still close at hand.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
A resolution can be agreed in a team conversation, but composing the follow-up may be deferred until details are harder to find.
- Start the customer message from the agreed resolution.
- Keep the rationale near the team decision.
- Reduce the number of follow-up steps to remember.
Setup
Build it in a few focused steps.
- 1Connect Slack and Bigmailer to Notis once in the portal.
- 2Create a prompt to draft a Bigmailer resolution email from messages marked resolution-email-draft.
- 3Select the Slack channel message trigger and the run-report channel.
- 4Test with a fictional sample resolution and review the draft for customer-specific details.
Questions about this workflow
Does this reply directly to a support ticket?
No. The available action creates a Bigmailer transactional campaign; it does not reply in a ticketing system.
Should private case details be included?
Include only details appropriate for the workflow and verify the final customer-specific content before use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Bigmailer. A trigger fires from one place; an action lands in another.
Slack triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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