Turn incident updates into customer email drafts
Capture the agreed update in Slack and create an email draft for a careful review before it goes out.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
When an incident is unfolding, writing the same update in multiple places adds friction and invites missed details.
- Start the customer email from the team's current incident summary.
- Keep the draft linked to an explicit update request.
- Make review part of the response workflow.
Setup
Build it in a few focused steps.
- 1Connect Slack and Bigmailer to Notis once in the portal.
- 2Create an automation prompt to create a Bigmailer customer-update campaign from messages marked customer-update-draft.
- 3Select the Slack channel message trigger and a channel for run reports.
- 4Test with a non-sensitive sample update and review the campaign details in Bigmailer.
Questions about this workflow
Will every incident message create a campaign?
Use a distinct marker in the Slack message and make the prompt act only on messages that include it.
Can this verify that the update is accurate?
It can use the supplied Slack brief to create a draft, but a person should verify the facts and wording before sending.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Bigmailer. A trigger fires from one place; an action lands in another.
Slack triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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