Give customer requests a Basecamp follow-up
Move customer needs from a fast-moving Slack discussion into a place where the team can track what happens next.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Card in Column
Tool to create a new card in a column of a Basecamp card table. Use when you need to add a card to a card table column with optional content and due date.
Why this helps
A customer request may surface in a discussion without anyone turning it into a durable follow-up item.
- Keep requests visible after the discussion ends
- Preserve customer context for the team
- Make follow-up easier to review and assign
Setup
Build it in a few focused steps.
- 1Connect Slack and Basecamp to Notis once in the portal.
- 2Create an automation in the portal or ask Notis in plain language.
- 3Ask Notis to create a Basecamp card for channel messages that describe a concrete customer request or promise.
- 4Choose the channel message trigger and a channel for run reports, then test with one real request.
Questions about this workflow
Can it distinguish a request from general customer feedback?
Describe the difference in your instruction and specify whether feedback without an action should be captured.
Can the customer context be summarized?
Ask Notis to include the customer's need and the team's agreed next step without adding unrelated conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Basecamp. A trigger fires from one place; an action lands in another.
Slack triggers
Basecamp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete To-Do
Tool to mark a to-do as completed in Basecamp. Use when you need to complete a to-do item.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Card in Column
Tool to create a new card in a column of a Basecamp card table. Use when you need to add a card to a card table column with optional content and due date.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Step in Card
Tool to create a step within a card in a Basecamp card table. Use when you need to add a subtask or checklist item to an existing card with optional due date and assignees.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Chatbot
Tool to create a new chatbot in a Basecamp Campfire chat. Use when you need to add an automated bot to a chat room for posting messages and responding to commands.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Chatbot Line
Tool to post a message as a chatbot to a Basecamp Campfire. Use when you need to post messages via a chatbot integration without OAuth authentication.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create Document in Vault
Tool to create a new document in a Basecamp vault. Use when you need to publish a document in a specific project vault with title, HTML content, and optional publication status.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Project from Template
Tool to create a new project from a Basecamp template asynchronously. Use when you need to instantiate a project based on an existing template. Poll the returned URL to monitor construction progress until status becomes 'completed'.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create To-Do (Deprecated)
DEPRECATED: Use BASECAMP_POST_BUCKETS_TODOLISTS_TODOS instead. Tool to create a new to-do in a Basecamp to-do list. Use when you need to add a task with optional description, assignees, and due date.
Connect any two apps with Notis in the middle.
Slack and Basecamp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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