Route client escalations without manual forwarding
A clear escalation in Slack can reach Backendless subscribers without another copy-and-paste step.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Publish Message
Tool to publish a message to a specified messaging channel. use when you need to send notifications or events to subscribers after confirming channel and payload.
Why this helps
Client issues may wait too long when the person who saw the message is juggling other work.
- Moves escalations into a dedicated alert channel
- Reduces manual handoffs
- Helps keep important client context together
Setup
Build it in a few focused steps.
- 1Connect Slack and Backendless to Notis once through the portal.
- 2Create an automation that publishes clearly identified client escalations from Slack to a named Backendless messaging channel.
- 3Choose Channel Message Received as the trigger, select a run-report channel, and test with one representative escalation.
Questions about this workflow
How should escalations be identified?
Describe the client issue or escalation signals Notis should recognize in the prompt.
Can the alert omit unnecessary detail?
Ask Notis to publish a concise summary with only the context needed by subscribers.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Backendless. A trigger fires from one place; an action lands in another.
Slack triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Slack and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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