Keep customer voicemails from slipping by
When a voicemail is shared in Slack, get its words into text so the customer request is easier to revisit and route.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Why this helps
A customer request in an audio clip can be missed when it competes with messages, meetings, and other tasks.
- Review customer words at a glance.
- Make a voicemail easier to revisit between interruptions.
- Keep the transcript tied to the channel post for follow-up.
Setup
Build it in a few focused steps.
- 1Connect Slack and Astica ai to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis in plain language.
- 3Give Notis one instruction to analyze customer voicemail audio posted in a chosen Slack channel and report the transcription with source context.
- 4Choose Slack Channel Message Received and select the run-report channel.
- 5Test with one real voicemail audio post.
Questions about this workflow
Does it respond to the customer?
No. It transcribes the audio and reports the result; the listed action does not send a response.
Can it use an audio link?
Yes, when an audio URL is available to provide to Astica ai Analyze Audio.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Astica ai. A trigger fires from one place; an action lands in another.
Slack triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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