Spot useful themes in Slack feedback
Get a compact view of what customers are asking for in feedback shared with your team.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Feedback can arrive in bursts and be difficult to compare when each message is phrased differently.
- Surface the main concern in a feedback message.
- Make repeated requests easier to notice over time.
- Keep customer wording and context available for review.
Setup
Build it in a few focused steps.
- 1Connect Slack and Ai ml api to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to make it conversationally.
- 3Write one instruction: when a Slack channel message contains customer feedback, summarize the request, sentiment cues, and any specific product detail stated.
- 4Select Slack Channel Message Received as the trigger and choose a run-report channel.
- 5Test with a real feedback message and check that the summary sticks to the text.
Questions about this workflow
Can one message prove a trend?
No. The generated output summarizes the message it receives; compare multiple summaries before treating a theme as recurring.
Does it update a feedback database?
No. Ai ml api generates text for the workflow; this setup does not create a database record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Ai ml api. A trigger fires from one place; an action lands in another.
Slack triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Ai ml api.