Keep customer wins easy to revisit
Save the words customers loved while the moment is still easy to find.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Send Email
Send an email using agentmail api
Why this helps
Positive feedback gets buried in chat and is hard to reuse for product learning or morale.
- Preserves the original praise with context.
- Creates an easy-to-search record in email.
- Makes customer wins easier to share internally later.
Setup
Build it in a few focused steps.
- 1Connect Slack and Agent mail to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for it conversationally.
- 3Tell Notis to email a record only when a channel message clearly shares customer praise, preserving the quote and stated context.
- 4Choose the Slack channel message trigger and a report channel.
- 5Test with one real customer praise post.
Questions about this workflow
Will it rewrite the customer's words?
Ask Notis to preserve the original quote and clearly distinguish any short summary.
Does this send praise to the customer?
No. It records the Slack post in an email to the configured recipient or inbox.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Agent mail. A trigger fires from one place; an action lands in another.
Slack triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Send Email
Send an email using agentmail api
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Agent mail.