Keep customer concerns moving toward resolution
Bring unresolved order-related complaints into a clear response checklist, with the next step visible instead of buried in a queue.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Workflow Run
This tool creates a new workflow run from a specified workflow template. it is one of the most fundamental operations in process street, allowing users to initiate a new instance of a workflow. the tool requires a workflow template id and optionally allows setting a custom name, due date, and whether to enable a share link.
Why this helps
Sensitive customer concerns can be missed when follow-up depends on remembering where each conversation stands.
- Surfaces unresolved cases for review
- Prompts a consistent response and escalation path
- Helps prevent customer follow-up from being dropped
Setup
Build it in a few focused steps.
- 1Connect Shopify and Process Street to Notis once through the portal.
- 2Create an automation in the portal or ask Notis for a scheduled complaint review.
- 3Provide one plain-language instruction for identifying unresolved Shopify order issues and starting the relevant Process Street response checklist.
- 4Choose a recurring schedule and a channel for run reports.
- 5Test with a real unresolved case and confirm the checklist fits your process.
Questions about this workflow
Does Notis monitor private support conversations?
This workflow checks Shopify context available to Notis. Describe the case criteria it should use in the instruction.
Can it send a customer reply?
The selected action creates a Process Street run. It does not send a reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Shopify to Process street. A trigger fires from one place; an action lands in another.
Shopify triggers
Process street actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete a workflow run
This tool marks an entire workflow run as completed in process street. it updates the workflow run's status to 'completed', distinguishing it from process street complete task which completes individual tasks.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Workflow Run
This tool creates a new workflow run from a specified workflow template. it is one of the most fundamental operations in process street, allowing users to initiate a new instance of a workflow. the tool requires a workflow template id and optionally allows setting a custom name, due date, and whether to enable a share link.
Find Data Set Rows
This tool allows you to search for records within a data set based on form fields. it's useful for retrieving specific records from a data set when you need to find matching entries based on certain criteria.
List Workflows
This tool retrieves a list of all workflows available in the process street account. it is a fundamental action that allows users to view and access all their workflows, which is essential for other operations that require workflow ids. this action is important because it provides the foundation for other actions that require workflow ids as input parameters, such as creating workflow runs or managing workflow-specific tasks, thereby enabling better workflow management and automation.
Undelete Workflow Run
This tool allows you to restore a previously deleted workflow run in process street. it uses the put /v1.1/workflow-runs/{workflowrunid}/undelete endpoint to recover a workflow run within a valid recovery period. it complements the existing process street delete workflow run action by providing a data recovery option to correct deletion mistakes.
Connect any two apps with Notis in the middle.
Shopify and Process street, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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